View Our Website View All Jobs

Technical Support Manager

This is not an IT role. It is strictly all tech support. IT candidates will not be considered for this role. 



We are seeking a dynamic Technical Support Manager to be a part of our continued success and growth!!


  • Manage the existing team and set the stage for significant growth moving forward.
  • Put in place metrics and tools that will allow us to track organizational performance, project resource. requirements and provide feedback to management and engineering on ways to improve the product.
  • Continually improve our customer experience, take ownership of the customer’s issues and follow problems through to successful resolution.
  • Set a clear agenda for the support organization, acquire and deploy resources accordingly.
  • Show measurable success in a short amount of time, continually improve NPS scores.
  • Develop all necessary procedures, policies, and standards.
  • Keep accurate records and document customer service performance.
  • Analyze statistics and compile reports which lead to actionable measures.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel.
  • Structure the organization for high growth
  • Support overseas expansion of the technical support organization


  • Minimum 5-10 years work experience as a Technical Support Manager in a high tech product company. 
  • Must have experience managing a minimum of 20+ people. Will not be considered if managed only small teams
  • Knowledge of a start-up environment a big plus

Required Education:

  • BS in related field a plus


Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file